Terms of service

1. INTRODUCTION

These Terms of Service (“Terms”) govern your access to and use of the website operated by Jolie Beverages LLC (“Jolie,” “Company,” “we,” “us,” or “our”), including any related pages, content, ordering systems, subscription services, and digital features (collectively, the “Website”).

Jolie produces and sells ready-to-drink beverage products and related merchandise through direct-to-consumer and retail channels.

By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy.

2. IMPORTANT NOTICE REGARDING ACCEPTANCE (CLICKWRAP REQUIREMENT)

IMPORTANT LEGAL NOTICE:

Certain features of the Website, including account creation, checkout, and subscription enrollment, require affirmative acceptance of these Terms.

By checking a box stating “I agree to the Terms of Service and Privacy Policy” or by clicking “Place Order,” “Subscribe,” or similar affirmative action, you acknowledge that:

• you have read and understood these Terms;
• you agree to be legally bound by them;
• you consent to electronic communications and transactions.

If you do not agree, you may not use or purchase from the Website.

This clickwrap acknowledgment is required for enforceability of certain provisions, including arbitration and subscription terms.

3. ELIGIBILITY AND USE OF WEBSITE

By using the Website, you represent and warrant that:

1. You are at least 13 years of age (or older if required by your jurisdiction to form a binding contract);
2. If under the age of majority in your jurisdiction, you have permission from a parent or legal guardian;
3. You have the legal capacity to enter into these Terms;
4. You will use the Website in compliance with all applicable laws and regulations;
5. All information you provide is accurate, current, and complete.

We reserve the right to refuse service, suspend accounts, or restrict access at our discretion where permitted by law.

4. MODIFICATIONS TO THESE TERMS

We may update or modify these Terms at any time.

When changes are made, we will update the “Last Updated” date at the top of the Terms.

Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

For material changes, we may provide additional notice where required by law.

5. WEBSITE USE AND ACCOUNT RESPONSIBILITY

You may be required to create an account to access certain features, including purchases or subscriptions.

You agree that:

• You are responsible for maintaining the confidentiality of your account credentials;
• You are responsible for all activities under your account;
• You will notify us immediately of any unauthorized access or breach;
• We are not liable for losses resulting from unauthorized account use.

We may suspend or terminate accounts that violate these Terms or pose a security risk.

6. PRODUCTS AND AVAILABILITY

All products displayed on the Website are subject to availability.

We reserve the right to:

• modify or discontinue products at any time;
• limit quantities per order or per customer;
• refuse or cancel orders for any reason, including suspected fraud, pricing errors, or supply constraints.

Descriptions, images, and packaging are provided for illustrative purposes and may vary.

7. PRICING, BILLING, AND PAYMENT

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to modify pricing at any time; however, pricing changes will not affect orders already placed and confirmed.

By submitting payment information, you authorize Jolie and its third-party payment processors to charge your selected payment method for all purchases, including applicable taxes, shipping, and fees.

We do not store full credit card information on our servers. Payments are processed through PCI-DSS compliant third-party providers.

8. ERRORS AND INACCURACIES

We may occasionally experience typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct such errors at any time and to cancel or refuse orders affected by such errors, even after submission.

9. SUBSCRIPTION TERMS AND AUTO-RENEWAL

Certain products or services may be offered on a subscription basis (“Subscription Services”).

By enrolling in a Subscription Service, you agree that:

9.1 Automatic Renewal

Your subscription will automatically renew at the frequency disclosed at checkout (e.g., monthly), unless canceled.

9.2 Clear Disclosure Requirement

Before purchase, the following will be clearly disclosed:

• subscription frequency
• recurring charge amount
• billing method
• cancellation method

9.3 Cancellation

You may cancel your subscription at any time through a self-service online cancellation feature available in your account dashboard.

Cancellation will take effect at the end of the current billing cycle unless otherwise required by law.

We do not require cancellation by phone or email where online cancellation is available.

9.4 Pre-Renewal Notice (Where Required)

Where required by applicable law, we may provide a renewal reminder prior to charging your payment method.

9.5 No Refunds for Partial Periods

Except where required by law, subscription fees are non-refundable for partial billing periods.

10. PERMITTED USE AND RESTRICTIONS

You agree not to:

• use the Website for unlawful purposes;
• interfere with Website security or operations;
• scrape, copy, or extract data without permission;
• misrepresent your identity or affiliation;
• attempt to gain unauthorized access to systems;
• use the Website in a way that could damage or impair functionality.

We reserve the right to investigate violations and cooperate with law enforcement where necessary.

11. USER ACCOUNTS, REVIEWS, AND USER-GENERATED CONTENT (UGC)

The Website may allow you to post or submit content, including:

• reviews
• comments
• images
• videos
• testimonials
• other user-generated materials (“UGC”)

By submitting UGC, you represent that:

• you own or have necessary rights to the content;
• the content does not infringe third-party rights;
• the content is lawful and not misleading.

11.1 UGC License

You grant Jolie Beverages LLC a:

• worldwide
• non-exclusive
• royalty-free
• sublicensable
• transferable

license to use, reproduce, display, distribute, and create derivative works from your UGC for:

• marketing
• advertising
• product promotion
• social media
• retail and investor materials
• Website content

This license continues for as long as the content is used in marketing or archived materials reasonably necessary for business purposes.

We may retain copies of UGC even if removed from public display, where required for legal compliance or recordkeeping.

12. CONTENT REMOVAL AND RIGHTS REQUESTS

We may remove or moderate UGC at our discretion for violations of these Terms or applicable law.

Where required by law (including applicable privacy laws), users may request deletion of personal data, subject to legal exceptions such as:

• completed transactions
• compliance obligations
• archived marketing materials lawfully created prior to deletion requests

13. INTELLECTUAL PROPERTY RIGHTS

All content on the Website, including but not limited to:

• text
• graphics
• logos
• product designs
• branding
• images
• videos
• software

is owned by or licensed to Jolie Beverages LLC and is protected under intellectual property laws.

You may not use, reproduce, or distribute any content without prior written permission except as expressly permitted.

14. COPYRIGHT / DMCA POLICY

Jolie respects intellectual property rights.

We comply with the Digital Millennium Copyright Act (“DMCA”).

If you believe content on the Website infringes your copyright, you may submit a takedown notice including:

• identification of copyrighted work
• identification of infringing material
• your contact information
• a statement of good faith belief
• a statement under penalty of perjury
• your signature

DMCA Agent contact information will be published in our official DMCA Policy.

We may remove content and terminate repeat infringers where appropriate.

15. ACCESSIBILITY STATEMENT (ADA COMPLIANCE)

Jolie Beverages LLC is committed to making its Website accessible to all users, including individuals with disabilities.

We aim to follow applicable accessibility standards, including WCAG 2.1 AA guidelines where reasonably feasible.

If you experience difficulty accessing any part of the Website, please contact us at:

info@drinkjolie.com

We will make reasonable efforts to address accessibility barriers.

PART II — ORDERS, SHIPPING, REFUNDS, LIABILITY, AND DISPUTE RESOLUTION

16. SHIPPING, DELIVERY, AND RISK OF LOSS

All orders are processed and shipped according to availability and fulfillment capacity.

Shipping times provided at checkout are estimates only and are not guaranteed.

Once an order is transferred to the carrier:

• risk of loss passes to the customer; and
• Jolie is not responsible for delays caused by carriers, customs, weather events, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.

17. RETURNS, REFUNDS, AND REPLACEMENTS

We want you to be satisfied with your purchase.

17.1 Standard Policy

Unless otherwise required by law or stated on a product page:

• all sales are final on perishable beverage products once delivered;
• we do not accept returns on opened products;
• we do not accept returns based on taste preference.

17.2 Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, you may request a replacement or refund by contacting support within 7 days of delivery at:

info@drinkjolie.com

Requests may require:

• order number
• photos of product and packaging
• description of issue

We reserve the right to verify claims before issuing refunds or replacements.

17.3 Subscription Orders

Subscription orders follow the same refund rules unless otherwise required by law.

18. PROMOTIONS, DISCOUNTS, AND PROMO CODES

Promotional offers:

• are subject to expiration dates;
• may be modified or canceled at any time;
• may not be combined unless explicitly stated;
• have no cash value.

We reserve the right to limit promotional use per customer or household.

19. HEALTH, SAFETY, AND PRODUCT DISCLAIMERS

Jolie products are food and beverage items regulated under applicable food safety laws.

Nothing on the Website or in marketing materials is intended to:

• diagnose, treat, cure, or prevent any disease;
• provide medical advice; or
• substitute for professional healthcare guidance.

Consumers should consult a qualified professional for dietary or health-related concerns.

Individual responses to ingredients may vary.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Jolie Beverages LLC shall not be liable for any:

• indirect, incidental, punitive, special, or consequential damages;
• loss of profits, revenue, data, or goodwill;
• damages arising from product use or inability to use the Website.

In no event shall Jolie’s total liability exceed the amount paid by the customer for the applicable product giving rise to the claim.

Some jurisdictions do not allow certain limitations; in such cases, liability will be limited to the maximum extent permitted by law.

21. DISPUTE RESOLUTION AND BINDING ARBITRATION

21.1 Informal Resolution

Before initiating arbitration, the parties agree to attempt to resolve disputes informally for at least 30 days.

21.2 Binding Arbitration

Except where prohibited by law, any dispute arising out of or relating to these Terms or use of the Website shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration shall:

• take place in Broward County, Florida (or remote/telephonic where appropriate);
• be conducted by a single neutral arbitrator;
• be conducted in English.

Jolie will pay arbitration filing and administrative fees beyond a standard consumer filing fee, unless the arbitrator determines a claim is frivolous.

21.3 CLASS ACTION WAIVER

To the fullest extent permitted by law:

• disputes must be brought on an individual basis only;
• class, collective, and representative actions are not permitted.

If the class action waiver is found unenforceable:

• the arbitration agreement shall remain enforceable for individual claims;
• any non-arbitrable claims shall proceed in court as permitted by law.

21.4 Arbitration Severability (CRITICAL ENFORCEABILITY CLAUSE)

If any portion of this arbitration agreement is found unenforceable:

• the remaining provisions shall remain in full force and effect; and
• arbitration shall continue for all severable claims.

21.5 Non-Waivable Rights

Nothing in this Section limits rights that cannot be waived under applicable law.

22. GOVERNING LAW

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

Subject to arbitration requirements, any permitted court proceedings shall be brought exclusively in the state or federal courts located in Broward County, Florida.

23. INTERNATIONAL USE

The Website is operated primarily in the United States.

We do not guarantee that the Website or Products are appropriate or available for use outside the United States.

If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

Where applicable, users in certain jurisdictions may have additional rights under local privacy or consumer protection laws.

24. EXPORT AND SANCTIONS COMPLIANCE

You may not use or access the Website if you are:

• located in a sanctioned country;
• on any U.S. government restricted party list;
• acting on behalf of such individuals or entities.

25. FORCE MAJEURE

We are not responsible for failure or delay in performance caused by events beyond reasonable control, including:

• natural disasters
• pandemics
• labor disputes
• government actions
• supply chain disruptions
• internet or platform outages

26. WAIVER AND SEVERABILITY

No waiver of any provision shall be deemed a continuing waiver.

If any provision is found invalid or unenforceable:

• the remaining provisions shall remain in full force and effect.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any referenced policies, constitute the entire agreement between you and Jolie Beverages LLC regarding use of the Website.

28. ASSIGNMENT

We may assign or transfer our rights under these Terms without restriction.

You may not assign or transfer your rights without our prior written consent.

 

29. DMCA COPYRIGHT POLICY (SAFE HARBOR COMPLIANCE)

Jolie Beverages LLC respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (“DMCA”).

29.1 Designated DMCA Agent

We have designated an agent to receive notices of alleged copyright infringement:

DMCA Agent
Jolie Beverages LLC
Email: info@drinkjolie.com (DMCA Notice)

29.2 Notice of Claimed Infringement

To submit a DMCA takedown request, you must provide:

• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing
• Your contact information
• A statement of good faith belief that use is unauthorized
• A statement under penalty of perjury that the information is accurate
• Your physical or electronic signature

29.3 Counter-Notice

If content is removed, users may submit a counter-notice as permitted under the DMCA.

29.4 Repeat Infringers

We may terminate accounts of users who are repeat infringers in appropriate circumstances.

30. PRIVACY AND DATA PROTECTION ALIGNMENT

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and share personal information.

By using the Website, you acknowledge and agree that we may process your data in accordance with applicable privacy laws, including:

• the California Consumer Privacy Act (CCPA/CPRA)
• other U.S. state privacy laws
• applicable international privacy laws where relevant

30.1 Consumer Privacy Rights

Where applicable, you may have the right to:

• access your personal data
• request deletion of personal data
• correct inaccurate information
• opt out of targeted advertising or data “sharing”
• limit use of sensitive personal information

We will honor legally required opt-out signals, including the Global Privacy Control (GPC) where applicable.

31. RETURNS POLICY SUMMARY (REFERENCE INTEGRATION)

This Terms document incorporates and references the Jolie Returns & Refund Policy, which governs detailed return eligibility and procedures.

In the event of any conflict between this Terms document and the Returns Policy:

• the Returns Policy shall govern for refund-specific issues.

32. WEBSITE ACCESSIBILITY COMMITMENT

Jolie Beverages LLC is committed to improving accessibility for all users.

We strive to maintain compliance with applicable accessibility standards, including WCAG 2.1 AA guidelines where reasonably practicable.

If you experience accessibility barriers, please contact:

info@drinkjolie.com

We will make reasonable efforts to address issues promptly.

33. NON-DISPARAGEMENT (LIMITED MUTUAL STANDARD)

To the extent permitted by law, users agree not to knowingly publish false or materially misleading statements about Jolie Beverages LLC or its products.

Nothing in this Section restricts:

• truthful statements
• legally protected speech
• consumer review rights under applicable law

34. LIMITATION OF CONSUMER RIGHTS DISCLAIMER

Nothing in these Terms is intended to:

• limit any rights that cannot legally be waived; or
• override mandatory consumer protection laws in your jurisdiction.

Where conflicts exist, applicable law will govern.

35. CONTACT INFORMATION

For general inquiries, please contact:

Jolie Beverages LLC
Email: info@drinkjolie.com

36. EFFECTIVE DATE AND UPDATES

These Terms are effective as of:

Effective Date: 07/07/2026

We may update these Terms periodically. The “Last Updated” date will reflect the most recent revision.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

37. FINAL ACKNOWLEDGMENT

By using the Website, you acknowledge that:

• you have read and understood these Terms;
• you agree to be legally bound by them;
• you have had the opportunity to review them prior to purchase or account creation;
• you understand that arbitration and class waiver provisions affect legal rights.

38. DOCUMENT STRUCTURE CONTROL CLAUSE

These Terms are intended to be interpreted as a unified agreement. Section headings are for convenience only and do not affect interpretation.

If any ambiguity exists, the Terms shall be interpreted in favor of enforceability to the maximum extent permitted by law.