Refund policy

Effective Date: 07/07/2026
Last Updated: 07/07/2026

This Refund & Returns Policy (“Policy”) applies to purchases made through the website operated by Jolie Beverages LLC (“Jolie,” “we,” “us,” or “our”).

This Policy is incorporated into and subject to our Terms of Service.

1. GENERAL POLICY OVERVIEW

Because Jolie products are perishable food and beverage items, all sales are generally considered final once shipped and delivered.

However, we understand that issues may occur during shipping or fulfillment, and we offer limited remedies as described below.

2. ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

You may be eligible for a refund or replacement only in the following cases:

2.1 Damaged Products

Products that arrive:

  • leaking
  • broken or crushed
  • contaminated or unusable due to transit damage

2.2 Incorrect Orders

Orders that contain:

  • wrong product
  • missing items
  • incorrect quantities due to fulfillment error

2.3 Defective Products

Products that are:

  • compromised due to manufacturing defect
  • unfit for consumption due to verified quality issue

3. NON-ELIGIBLE RETURNS

We do not accept returns or issue refunds for:

  • change of taste or preference
  • dislike of flavor or product profile
  • opened or partially consumed products
  • improper storage after delivery
  • delays caused by shipping carriers
  • incorrect shipping addresses provided by the customer

4. HOW TO REQUEST A REFUND OR REPLACEMENT

To request assistance, you must contact us within 7 calendar days of delivery at:

info@drinkjolie.com

Your request must include:

  • order number
  • full name and contact information
  • description of the issue
  • clear photo evidence of the product and packaging

We may request additional information to verify the claim.

5. REVIEW AND APPROVAL PROCESS

All refund and replacement requests are subject to review by Jolie.

We reserve the right to:

  • approve a refund
  • issue a replacement product
  • issue store credit instead of refund
  • deny claims that do not meet eligibility criteria

We may also deny claims where fraud, abuse, or excessive claims are suspected.

6. REFUND TIMING

If a refund is approved:

  • refunds will be processed to the original payment method
  • processing time may take 5–10 business days, depending on your bank or payment provider

We are not responsible for additional delays caused by financial institutions.

7. SUBSCRIPTION ORDERS

If you purchase a subscription product:

  • charges are non-refundable once the order has been processed or shipped
  • you may cancel future renewals at any time via your account dashboard (see Terms of Service)
  • cancellations take effect at the end of the current billing cycle unless otherwise required by law

8. SHIPPING ISSUES AND LOST PACKAGES

Jolie is not responsible for:

  • delays caused by carriers
  • packages marked “delivered” by carrier systems
  • theft or loss after delivery confirmation

If a package is lost in transit (not marked delivered), we may:

  • initiate a carrier investigation
  • issue replacement at our discretion

9. RETURN OF PRODUCTS

Due to food safety regulations:

  • we do not require or accept returns of beverage products
  • customers are not required to ship back damaged or incorrect items unless explicitly requested

10. PROMOTIONS AND DISCOUNTED ORDERS

Orders placed using promotional codes, discounts, or limited-time offers:

  • are subject to the same refund eligibility rules
  • may be replaced rather than refunded, at our discretion

11. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us directly before initiating a chargeback.

Unauthorized or improper chargebacks may result in:

  • account suspension
  • denial of future orders
  • recovery of administrative fees where permitted by law

12. FRAUD PREVENTION

We reserve the right to deny refunds or replacements if we reasonably suspect:

  • fraudulent activity
  • abuse of refund policy
  • repeated unjustified claims

13. LEGAL RIGHTS

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

Where required by law, we will comply with mandatory refund or replacement obligations.

14. POLICY UPDATES

We may update this Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our Website after updates constitutes acceptance of the revised Policy.

15. CONTACT INFORMATION

For refund or order support:

Jolie Beverages LLC
Email: info@drinkjolie.com
Legal: info@drinkjolie.com